FAQ

How do I place my order?

To place an order:

1. Finish adding items to your shopping cart
2. You may choose to process through our website checkout or through PayPal. 

• If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
• If you wish to continue through PayPal, please click on the PayPal button

1. You will be transferred to our Customer Information page. You will be prompted to enter:

• Email address
• Name
• Address

1. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
2. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
3. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 
4. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at [email protected].

How do I know that my order has been successfully submitted?

• You will receive an email confirmation containing the Order Number and details of your purchase.

ORDER STATUS

1. Has my order shipped/ how can I track my order?

• To check the status of your order , please login into your account or check your order confirmation email for tracking information.

2. How do I cancel or amend my order?

• Please contact customer support.

3. What is your returns policy?

• CLICK HERE for full details on our returns policy.

SHIPPING

1.  Do you ship to my country?

• CLICK HERE to view shipping rates

2. How much is my shipping?

• CLICK HERE to view shipping rates

PRICING & BILLING

1. What methods of payment do you accept?

• CLICK HERE to view all available payment methods.

2. When will my card be charged?

• Your credit card will be charged within 24 hours prior to shipment of your item(s).